Terms & Conditions
Terms and Conditions
About Us
Proactionsport is an off road mail order and shop retail sales. We are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us via our details below or email us using the link on the store page.
Our Contact details:
Proactionsport
18 Queensway Park
Dunmurry
Belfast
BT17 9HP
Phone: 028 90626834
Mobile: 0775 290 2777
Email: admin@proactionsport.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept Paypal and Credit/ Debit Cards.
The price includes all taxes, VAT etc...the price you see, is the price you pay.
Shipping And Handling
UK
All orders to UK - FREE carriage.
Republic of Ireland customers are charged a token amount for carriage....see price details.
Corsica, Germany, Greece, Italy, Luxembourg, Monaco, Netherlands, Portugal, Sardinia, Sicily, Spain, Denmark, France, Austria, Finland, Norway, San Marino, Sweden, Switzerland and Rest of the World please contact us before you place your order so that we can give you an exact price.
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Delivery Schedule
Standard delivery time for UK usually next day, for bearings, brake pads and similar lighter items. Heavy items, such as rear sprockets are 3 to 5 days. (Customers are advised that any orders placed after 4pm on a given day will be processed first thing the following morning).
We treat all orders as urgent. We are also riders; and understand the need for delivery before the weekend.
Liability - Please note that we cannot be held liable for any consequential loss caused by late delivery or loss by our carriers, only for the value of lost goods.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy
Proactionsport do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We do not store credit card information nor do we share customers information with any third parties.
Returns Policy
We must be contacted within 7 days of you receiving your goods. Should you need to return any item please return it with the original packaging and send it recorded delivery. Enclose a copy of the invoice and a letter giving your name, address and telephone number, give details of the reason for return and what action you wish us to take. In the case of faulty goods please contact us on +44 (0) 775 290 2777 and we will then decide the best course of action. Any goods returned outside of these conditions will be charged a 15% restocking charge.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
ProAction is the trading name of ProA Group Ltd.